Cycling and Running Apparel is Made To Order and no stock is held by Multiple Sclerosis Limited (MSL). When you place an order for a product from our Cycling and Running apparel ranges, we order that product in the size selected, from our supplier.

Cycling and Running Apparel are Made to Order and take approximately six (6) weeks to deliver. Production takes approximately four (4) weeks. We then quality check, pack and send the order to you which takes a further 7-14 days.

Cycling and Running Apparel items are Made To Order and final sale. They cannot be cancelled, changed, exchanged, returned, or refunded after order has been placed.

Manufacturer Direct apparel are products on our store, i.e. t-shirts, hoodies, polos and tote bags, that are Made To Order and shipped to you directly by our supplier.

Manufacturer Direct apparel take approximately three (3) weeks to deliver. Production takes approximately 5-7 days and shipping a further 7-14 days.

Manufacturer Direct Apparel is Made To Order and final sale. They cannot be cancelled, changed, exchanged, returned or refunded after order has been placed

Custom apparel are products from our Cycling and Running Apparel range that is produced with your own logos and/or artwork. Whether you are a team of 2 or 200, you too can Run, Ride or Walk to Fight MS in an MS Custom team kit!

With MS Custom apparel, there are no setup or design fees (for up to 3 revisions to your artwork).

We hope to have your artwork finalised within 2-3 edits. If further revisions are required, an additional design fee may be charged.

No, there is no minimum order quantity for MS Custom apparel.

If you are ordering ten (10) or more pieces of MS Custom apparel, we offer discounts starting at 10%. For orders of twenty (20) pieces, or more, please Contact Us for a quote.

Once your order is paid and submitted, it will take approximately six (6) weeks to deliver. Production takes approximately four (4) weeks and shipping a further 7-14 days.

Custom Apparel is Made To Order and final sale. They cannot be cancelled, changed, exchanged, returned or refunded after order has been placed

Yes. You can PURCHASE A GIFT CARD online. They can be redeemed online only and should be treated like cash as they cannot be replaced.
When you purchase a Gift Card, you will receive an email that contains a unique gift card code that can be used at Checkout to redeem its value.

Yes, provided there is still a balance remaining on the card.

If you have a customer account, you can check your available balance using the link in your Gift Card email. Alternatively, CONTACT US and we can check your available balance for you.

Speak to your Fundraising Relationship Manager at MS who will provide you with the registered fundraiser promo code.

We accept Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay and Gift Card (purchased through this store) payments.

Prices on shop.ms.org.au are in Australian Dollars.
A currency converter is available to convert prices to CAD, EUR, GBP, NZD or USD. 

With the exception of Manufacturer Direct apparel, all other orders are sent from our offices in Blackburn, Victoria.

Manufacturer Direct apparel orders are sent by our supplier from their offices in Ferntree Gully, Victoria.

Where possible, orders are sent via Courier. If we are unable to send via Courier, i.e. sending to a PO Box, orders are sent via Australia Post

From when you receive your emailed shipping confirmation, please allow:

COURIER

Australia Wide: 3-7 days

AUSTRALIA POST

Metro (within Victoria): 3-4 days

Country (within Victoria): 6-7 days

Metro (outside Victoria): 5-7 days

Country( outside Victoria): 7-14 days